Responsible Gaming at
leonbet

1. 18+ Age Restriction Policy

leonbet operates an absolute minimum age policy. Only individuals who are 18 years of age or older on the date of registration may open an account and participate in any form of gambling activity on the platform. This policy applies without exception to all players in Bangladesh and all other jurisdictions served by leonbet.

1.1 Protecting Minors in Your Household

If you share a device with children or young people under the age of 18, we strongly encourage you to take the following precautions to prevent underage access to leonbet:

• Keep your leonbet login credentials private and do not save them in a shared browser profile.
• Use device-level parental controls or content filtering software to restrict access to gambling websites.
• Log out of your leonbet account immediately after every session on a shared device.
• Consider using dedicated parental control applications such as Net Nanny or Kaspersky Safe Kids to block gambling-category websites across all browsers on shared devices.

If you believe a minor has accessed your account, contact support@leonbet immediately so we can investigate and take protective action.

2. Recognising Problem Gambling

For most players, gambling on leonbet is a leisure activity — a way to enjoy cricket betting during a BPL or T20 match, try out a new slot game, or play a few hands of Andar Bahar. However, for a small number of individuals, gambling can develop into a pattern of behaviour that causes financial, emotional, and social harm. Recognising the early warning signs is the first step toward maintaining control.

Problem gambling does not always look the same from person to person, but common indicators include:

• Gambling with money that was set aside for essential expenses such as rent, food, or utility bills.
• Feeling the need to increase the size of bets over time to achieve the same level of excitement.
• Being unable to stop gambling once you have started, even when you intended to stop.
• Returning to the platform the day after a significant loss in an attempt to recover the money ("chasing losses").
• Lying to family members, friends, or colleagues about the amount of time or money spent gambling.
• Feeling restless, irritable, or anxious when attempting to cut down or stop gambling.
• Using gambling as a way to escape problems, relieve stress, or manage feelings of anxiety or depression.
• Neglecting work, study, family responsibilities, or personal health due to time spent gambling.
• Borrowing money or selling possessions to fund gambling activity.

3. Self-Assessment Checklist

The following questions are designed to help you reflect on your gambling behaviour honestly. There are no right or wrong answers — this is for your personal awareness only. If you answer "Yes" to three or more questions, we encourage you to use one of leonbet's player protection tools or to contact our support team for a confidential conversation.

4. Deposit & Loss Limits

Setting financial limits is one of the most practical ways to keep gambling enjoyable without risking money you cannot afford. leonbet allows every registered player to set binding deposit and loss limits directly from their account settings, with no minimum or maximum threshold requirements.

4.1 Deposit Limits

A deposit limit restricts the total amount you can add to your leonbet account within a defined calendar period:

• Daily deposit limit: Maximum amount deposited within any rolling 24-hour period.
• Weekly deposit limit: Maximum amount deposited within any rolling 7-day period.
• Monthly deposit limit: Maximum amount deposited within any rolling 30-day period.

Deposit limits apply across all payment methods — bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When a limit is reached, any further deposit attempt will be automatically declined until the period resets or a higher limit (subject to the 24-hour cooling period) is applied.

4.2 Loss Limits

A loss limit caps the total net loss you can incur within a defined period. Net loss is calculated as total wagers placed minus winnings returned to your account balance during the period. If your net loss reaches the configured threshold, leonbet will prevent additional wagers until the period resets.

4.3 Changing Your Limits

Limit changes follow a protective asymmetry rule at leonbet:

• Reducing a limit takes effect immediately — for example, lowering a weekly deposit limit from ৳10,000 to ৳5,000 applies the moment you save the change.
• Increasing a limit is subject to a mandatory 24-hour cooling-off period before the higher limit becomes active. This delay is intentional and cannot be waived — it gives you time to reconsider the decision.
• Removing a limit entirely follows the same 24-hour delay as an increase.

5. Time-Out & Cooling-Off Period

A time-out is a short-term voluntary break from gambling activity on leonbet. It is suitable for players who feel they need a pause to reassess their habits, or who simply want a scheduled rest period. Time-outs are available in the following durations:

• 24 hours — a single-day break for players who feel they have been playing too frequently in a short period.
• 72 hours — a long weekend break to step away and refresh.
• 7 days — a full week's break, suitable for players who want to reflect on their habits without committing to a longer exclusion.
• 30 days — a one-month pause that provides more structured time away from the platform.

During an active time-out, your account will be locked for all deposit, wagering, and bonus-claiming activity. All promotional and marketing emails will be paused for the duration. You may still log in to review your account history and access customer support. A time-out cannot be cancelled before its scheduled expiry date — this is a deliberate feature, not a technical limitation.

6. Self-Exclusion Programme

Self-exclusion is leonbet's most comprehensive player protection tool. It is designed for players who feel that gambling has become a significant problem in their life and who want to close access to the platform for an extended period. Self-exclusion is a serious, binding commitment — not a casual break.

6.1 Available Self-Exclusion Periods

• 6 months
• 12 months (1 year)
• 24 months (2 years)
• Permanent / Indefinite — this option cannot be reversed under any circumstances.

6.2 What Happens During Self-Exclusion

Once a self-exclusion is confirmed and active, the following actions are taken automatically by leonbet:

• Your account is locked immediately for all gambling activity including deposits, wagers, and bonus claims.
• All marketing communications — emails, promotional alerts, and bonus notifications — are permanently suppressed for the exclusion period.
• Any funds remaining in your account balance will be processed for withdrawal to your registered payment method within 5–10 business days.
• Account login is disabled, except for the purpose of submitting a support request.

6.3 Requesting Self-Exclusion

7. Additional Player Protection Tools

Beyond the core limit, time-out, and self-exclusion features, leonbet offers a number of supplementary tools to support healthy gambling habits among Bangladesh players.

7.1 Session Time Reminders

Players can configure session reminders that trigger a pop-up notification after a set period of continuous play. Available intervals are 30 minutes, 60 minutes, and 90 minutes. The notification displays your total session duration and net wager amount for the session. You may dismiss the reminder and continue, or choose to end your session immediately.

7.2 Account Activity History

Your full transaction and wager history is available at any time via the Account History section of your account. You can filter by date range, game type, or transaction type (deposits, withdrawals, bets). Reviewing your activity history regularly is a simple way to maintain honest awareness of your actual spending patterns, as opposed to your perceived spending.

7.3 Wager & Session Limits

In addition to deposit and loss limits, players may also configure a maximum single-wager amount or a maximum total wager amount per session. These limits add a secondary safeguard that operates at the point of bet placement, before the wager is confirmed.

7.4 Cooling-Off Before Account Closure

If you request permanent account closure for reasons other than self-exclusion (for example, you simply no longer wish to use the platform), leonbet applies a 48-hour cooling-off period before the account is permanently deleted. This gives you time to reconsider. If your account closure request is motivated by a gambling problem rather than general preference, we will recommend self-exclusion as an alternative and offer support resources before proceeding.

8. Seeking Help & Support Resources

If you are concerned that gambling is having a negative impact on your life — financially, emotionally, or in your relationships — we encourage you to reach out for support. There is no shame in seeking help; problem gambling is a recognised condition and effective support is available.

leonbet's own support team is your first point of contact for account-level interventions such as applying limits, time-outs, or self-exclusion. Reach us at support@leonbet (subject: "Responsible Gaming Support") or via live chat after logging in. All conversations are treated with complete confidentiality.

We also encourage players who feel they need professional or community support beyond what leonbet can provide to speak to a trusted person in their life — a family member, a friend, a doctor, or a community leader. Discussing gambling concerns openly is often the most important first step.